North Chapter March Event

What If Disney Ran Your Business?

Secrets to Create a Magical Customer Experience Even During Difficult Times! 

All of a sudden, the whole world is focused on the COVID-19 pandemic, and that includes your customers. How will you survive? Should you review and change your customer experience efforts in response? The answer is YES!  In this talk, John will show you how to use this challenge to rise above, better than ever, in your business.  Here are a few strategies you will learn:

• How to understand your customers in this particular moment to give them what they want.

• How to adapt your current customer experience to the new challenging climate.

• How to "wow" your customers into becoming your loyal fans during these times.