Ballantyne Chapter March Event

What If Disney Ran Your Business?

Secrets to Create a Magical Customer Experience Even During Difficult Times! 

All of a sudden, the whole world is focused on the COVID-19 pandemic, and that includes your customers. How will you survive? Should you review and change your customer experience efforts in response? The answer is YES!  In this talk, John will show you how to use this challenge to rise above, better than ever, in your business.  Here are a few strategies you will learn:

• How to understand your customers in this particular moment to give them what they want.

• How to adapt your current customer experience to the new challenging climate.

• How to "wow" your customers into becoming your loyal fans during these times.

• How to help your employees deliver a magical customer experience.

About John Formica

John, the “Ex-Disney Guy”, is a highly sought after internationally known speaker, business coach and

author of the top selling book, “Making the Customer Experience Magical Now!-How to Succeed in Business

and Beat Out Your Competition Today”.

John has inspired audiences with over 3,500 keynotes and seminars throughout the U.S. and all across the

globe. He has appeared on every major TV network, numerous business journals and recently featured in the

Virgin Atlantic In-flight Magazine after completing 6 successful speaking tours in Australia.

Prior to speaking, John acquired over 30 plus years of experience in top management positions with service

industry leaders including Walt Disney World Resort®, Hyatt and Hilton Hotels and Sunrise Senior Living.

During his 10 years at the Walt Disney World Resort in Orlando, FL, John was selected to open and manage

their top luxury resort properties during Disney’s Resort Division expansion from 4 to 16 hotels and lead his

teams to achieve the highest guest satisfaction ratings among all Disney World Resort Hotels.

Today, John is “America’s Best Customer Experience Speaker” and leading authority in the service industry,

small business growth and team culture. He has successfully coached hundreds of small businesses,

franchises, professionals and tourism communities to build customer loyalty for life, increase business, attract

more customers and create “whistle while you work” winning team environments.